Remote-Ready
Enterprise Communication
Powering business continuity for sales & support teams over voice & SMS
We make it simple
Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Voice
Build a personalised calling experience for your customers. Track, manage and build call flows using Exotel with our drag-drop builder.
SMS
Set up SMS campaigns with ease. We promise you the best delivery rates. Delivery to over 190 countries.
Authentication
User verification made seamless over calls & SMS. Non intrusive, with the best success rates.
Discover how you can set up Exotel’s cloud telephony solution for your on-premise and remote teams
Distributed customer support call center
No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows. Route calls to your teams even when are working from home.
Outbound Call Center for Sales Teams
Make it easy for your agents to make sales calls to prospective customers. Automated dialers, integrations with CRMs, etc. make it a productive experience for your sales teams.
Phone Number Masking
Put your customers first. Safeguard their identity, make customer privacy a priority with this easy-to-implement solution using virtual numbers.
Customer Stories & Resources
The Exotel
Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
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Highly Secure
ISO 27001:2013 certified information security management system -
Superior Quality
Best success rates, voice quality and reduced latency -
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
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Patented Solutions
Gain competitive advantage from patented products -
Scale at Ease
Grow at will, expand without worrying about infrastructure -
Best Support
18×7 customer support via phone, email and Twitter
Integrate Cloud Telephony with the Tools You Use
Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.
Asia’s most innovative companies use Exotel
The number masking feature has been a very worthy addition to making our customer experience even better. 
Prateek Jain
Former Associate Diretor - Driver Experience, Olacabs
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. 
Kumar Vinod
Senior Manager - Operations, redBus
Exotel’s automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention. 
Rajkishan
Senior Manager - Operations and Strategy
Exotel’s APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. 
Praveen Kumar
Assistant Vice President, Quikr Services
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too. 
Satish Chugh
Senior Manager- Last Mile Design, Ekart
Exotel’s API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use. 
Chirag Patel
Engineering Manager, 1mg
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable. 
Shashank ND
Co-Founder & CEO, Practo
Find out how Exotel can work for you. Set up a call.
We are India & SE Asia's leading cloud telephony & communications operator. Let us show you how!
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