8 Reasons Why You Should Integrate Exotel with Freshdesk 

When Tickets Marry Calls Support teams often find it challenging to juggle between Freshdesk & Exotel applications while attending customer calls or addressing tickets. They continuously need to switch between the two interfaces to make calls and refer to customer data. There is also a …

The Ultimate Guide to Virtual Phone Numbers in 2021 - By Exotel

The Ultimate Guide to Virtual Phone Numbers in 2021

A primer on what a virtual number is, how it works, how it can help your business, and how to get one in 2021. The cloud market grew over 6.3% in 2020 to a total size of nearly USD 258 billion, finds Gartner. Especially in …

8 Benefits of Adopting Cloud Telephony Beyond Enabling Remote Work

8 Benefits of Adopting Cloud Telephony Beyond Enabling Remote Work

Since March 2020, businesses have rapidly adopted cloud telephony to enable remote work. When customer-facing teams can no longer come to the office, organisations needed a solution that can enable them to receive calls on their mobile devices at home — securely and efficiently. Cloud …

Six Sales Trends to Look Out For in 2021

6 B2B sales trends to look out for in 2021

It’s impossible to talk about 2021 without acknowledging how transformative 2020 was. Businesses were challenged in many ways. And in the process of facing those challenges, they found new ways of operating. It turns out, they’re doing pretty well. A recent study shows that 64% …

6 latest communication trends that will emerge in 2021

6 Business Communication Trends That Will Emerge in 2021

Is your business leveraging the latest trends in customer communication? In today’s digital world, the way people communicate, and the channels that they prefer keep changing continuously. Thus, it is important to stay abreast of these changes so that you can leverage them instead of …

We have exciting news! – A91 partners + Exotel

We are excited to announce that Exotel has raised a growth capital from A91 Partners, a leading growth stage venture capital firm. IndigoEdge was Exotel’s exclusive advisor. With the addition of A91 Partners and their investment, Exotel is closer to our goal of bringing cutting …

Call center metrics

15 Call Centre Metrics & KPIs to Measure your Call Centre’s Performance

Businesses across industries are focusing more and more on improving customer experience and building a loyal customer base. As a matter of fact, 96% of customers say customer service is important in their choice of loyalty to a brand(Source). Brands are constantly making changes to …

How Cloud Telephony can Solve the Top 5 Challenges of Customer-Facing Teams in NBFCs

Today, there are 9700 non-bank finance companies (NBFCs) in India, across infrastructure financing, microfinance, gold loan, investment companies, etc. addressing a market size of Rs. 30 lakh crore They serve a significant part of the financial and borrowing needs of India’s nooks and crannies. Being …

5 Ways to Emotionally Connect With your Customers

I was in the final semester year of my 4-year grad degree, and looking for a job on LinkedIn. I decided to avail the free trial of LinkedIn Premium to gain an edge over the competition. If you’ve subscribed to LinkedIn Premium, you know that …

Building a Browser Push Notification Service — The Low-Level Design Using the Gorilla/Websocket Library in Golang

(This article originally appeared as a part of a 3 part series here.) At Exotel, we have a lot of customers running their support and sales call centers on us. When these agents receive calls, having a real-time notification, with contextual information about the details …

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