Bringing timely communication with cloud telephony

Healthcare, as we know, is very different today. With changing times and unprecedented demand for accessible healthcare, doctors and patients are connecting virtually.

Most popular applications of cloud telephony in Healthcare

Telemedicine (New)

With social distancing and lockdowns in place, telemedicine is playing a large role today in making healthcare accessible to everyone. Using Exotel’s Smart IVR solution for healthcare organisations, you can connect doctors and patients in real-time. Doctors can get details of the caller’s IVR inputs when they answer the call to ensure they have context. Calls can be tracked and analysed for better operation. You can even setup patient follow ups and collect payments.

Automated reminders and feedback system

You can reduce patient no-shows with automated call and sms reminders. You can also collect feedback from the patients after every visit via calls and SMS.

Keep patient records updated

You can integrate your HIMS with our system and keep your patient records updated with details of the patient interaction.

Easy customer support system

Easy customer support system – With Exotel, you can create and power a single number for all your customer queries with automated IVR guidance and a smart routing system to transfer calls to your agents. You can even transfer calls to the right doctors or departments based on the user’s inputs.

Automated reminder calls for collection of samples and reports

An automated reminder call to the customer 30mins before the appointment time is the best way to ensure patients are ready. The same is the case with report collection. An automated call is an easy way to let the customer know that they can pick up the reports.

Safeguarding customer privacy

You can connect doctors, lab technicians, and other personnel to your customers without revealing their phone number when you route calls via Exotel. This plays a big role in boosting customer confidence as well.

Powering COVID-19 Helplines

Since the outbreak of the global pandemic, Exotel has been working with several state governments, NGOs, government organisations and healthcare companies to setup helplines. These helplines have been used to facilitated telemedicine, counselling, suicide prevention, food distribution and other volunteer activities.

Customer success stories

DocEngage leverages Exotel for seamless CRM integration and customer communication

How a TeleConsultation Helpline powered by Exotel in Ernakulam helped thousands of COVID-19 patients

HealthifyMe logo

How HealthifyMe saw a 5x increase in their coaches’ efficiency with Exotel

How Netmeds uses Exotel To Protect The Privacy of its Customers

cloud communications

Exotel enhances Practo’s customer experience with call integrations

Cloud telephony for the healthcare industry

Cloud telephony for the healthcare industry

As the number of healthcare consumers increase daily, the conventional hospital phone systems are simply not sufficient for patient support. This whitepaper gives a deep insight into how cloud telephony is helping in tranforming patient communication in the healthcare industry.

Try Exotel Free for 15 Days

Get Rs 1000 worth free call & SMS credits

The Exotel

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

  • ISO-Certified

    Highly Secure

    ISO 27001:2013 certified information security management system
  • Superior-Quality

    Superior Quality

    Best success rates, voice quality and reduced latency
  • Super-reliability

    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes
  • Patented-Use-cases

    Patented Solutions

    Gain competitive advantage from patented products
  • Scale-at-ease

    Scale at Ease

    Grow at will, expand without worrying about infrastructure
  • Best-Support

    Best Support

    18×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

We are India & SE Asia's leading cloud telephony & communications operator. Let us show you how!