Bringing timely communication with cloud telephony
Healthcare, as we know, is very different today. With changing times and unprecedented demand for accessible healthcare, doctors and patients are connecting virtually.
Most popular applications of cloud telephony in Healthcare
With social distancing and lockdowns in place, telemedicine is playing a large role today in making healthcare accessible to everyone. Using Exotel’s Smart IVR solution for healthcare organisations, you can connect doctors and patients in real-time. Doctors can get details of the caller’s IVR inputs when they answer the call to ensure they have context. Calls can be tracked and analysed for better operation. You can even setup patient follow ups and collect payments.
Automated reminders and feedback system
You can reduce patient no-shows with automated call and sms reminders. You can also collect feedback from the patients after every visit via calls and SMS.
Keep patient records updated
You can integrate your HIMS with our system and keep your patient records updated with details of the patient interaction.
Easy customer support system
Easy customer support system – With Exotel, you can create and power a single number for all your customer queries with automated IVR guidance and a smart routing system to transfer calls to your agents. You can even transfer calls to the right doctors or departments based on the user’s inputs.
Automated reminder calls for collection of samples and reports
An automated reminder call to the customer 30mins before the appointment time is the best way to ensure patients are ready. The same is the case with report collection. An automated call is an easy way to let the customer know that they can pick up the reports.
Safeguarding customer privacy
You can connect doctors, lab technicians, and other personnel to your customers without revealing their phone number when you route calls via Exotel. This plays a big role in boosting customer confidence as well.
Powering COVID-19 Helplines
Since the outbreak of the global pandemic, Exotel has been working with several state governments, NGOs, government organisations and healthcare companies to setup helplines. These helplines have been used to facilitated telemedicine, counselling, suicide prevention, food distribution and other volunteer activities.
Customer success stories
DocEngage leverages Exotel for seamless CRM integration and customer communication
How a TeleConsultation Helpline powered by Exotel in Ernakulam helped thousands of COVID-19 patients
How HealthifyMe saw a 5x increase in their coaches’ efficiency with Exotel
How Netmeds uses Exotel To Protect The Privacy of its Customers
Exotel enhances Practo’s customer experience with call integrations
POPULAR USE CASES
Cloud telephony for the healthcare industry
As the number of healthcare consumers increase daily, the conventional hospital phone systems are simply not sufficient for patient support. This whitepaper gives a deep insight into how cloud telephony is helping in tranforming patient communication in the healthcare industry.