Hyperlocal

Helping hyperlocal companies bring order to the process to make quick deliveries

The hyperlocal space has recently grabbed the public eye. With local offline services now being available anywhere and everywhere, the hyperlocal space has seen a surge in demand like never before. Companies such as UrbanClap, LocalOye and Swiggy have been making a mark in the hyperlocal space in India. From delivering groceries to making affordable hotel rooms available, they are providing quality services locally.

1 Safeguarding customer privacy – with a simple “click-to-call” button in their delivery personnel facing app, Exotel helps safeguard customer privacy via number masking aka number anonymisation. Both the parties involved are connected without revealing phone numbers. All the calls are tracked and recorded. They are also available for scrutiny later.
3 Single platform for customer conversation history – by integrating Exotel with their CRM, the business can streamline their data. All customer conversations can be found in the CRM and a single platform will have all the relevant information.
2 Professional customer call handling – all customer calls are greeted with a professional IVR and routed to the right team/agent based on the customers’ input.
4 Order status update – Automated SMS can be used to update order status in real-time and keep customers informed.
1 Safeguarding customer privacy – with a simple “click-to-call” button in their delivery personnel facing app, Exotel helps safeguard customer privacy via number masking aka number anonymisation. Both the parties involved are connected without revealing phone numbers. All the calls are tracked and recorded. They are also available for scrutiny later.
2 Professional customer call handling – all customer calls are greeted with a professional IVR and routed to the right team/agent based on the customers’ input.
3 Single platform for customer conversation history – by integrating Exotel with their CRM, the business can streamline their data. All customer conversations can be found in the CRM and a single platform will have all the relevant information.
4 Order status update – Automated SMS can be used to update order status in real-time and keep customers informed.

Some Customer Success Stories

Exotel helps PepperTap protect customer privacy

Swiggy streamlined its operations with Exotel – here’s how

Furlenco logo
grofers logo

Resources

Automated Calls vs SMS Reminders: Why calls win

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages. This white paper helps understand the unique ways in which automated calls can be used for reminders.
The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

Call automation plays a crucial role in giving right responses to customers at the right time and boosting the overall customer experience. This whitepaper answers the question, “how can I automate my existing systems to boost my customer experience?”

Try Exotel Free for 15 Days

Get Rs 1000 worth free call & SMS credits

Find out how Exotel can work for you. Set up a call.

We are India & SE Asia's leading cloud telephony & communications operator. Let us show you how!

Call

or