Artificial Intelligence

Discover how companies like Haptik use Exotel’s cloud telephony solutions

AI & Cloud Communications

Artificial Intelligence has been the buzz word for quite some time. It was only a matter of time before it found its way into cloud telephony applications. Companies like Haptik are marrying Artificial Intelligence and cloud telephony to innovate like never before.

1 Chatbots – AI backed bots eliminate human mediation, which is especially helpful where the agents are required to repeat the same information over and again. Chat-bots or AI bots can be used to automate everyday processes.
3 AI Assisted IVR – IVR systems can be used advantageously by pairing cloud and AI. The callers after being greeted can direct themselves to the appropriate department they want to be routed to. This reduces agent intervention to a mere last point of contact. Upon reaching the agent, they will have complete records of previous transactions, call history etc., which helps to deliver exceptional customer service every single time.
2 Call Center – Intelligent call routing is one of the most incredible ways in which cloud telephony can help your business. Backed by AI, leverage cloud telephony to ascertain the skill set, level of expertise etc. of the agent before connecting the caller to the right agent.
4 Automated Information Collection – AI coupled with cloud telephony can be used to collect information for surveys and feedback. This process which is completely automated, leaves no room for manual error.
1 Chatbots – AI backed bots eliminate human mediation, which is especially helpful where the agents are required to repeat the same information over and again. Chat-bots or AI bots can be used to automate everyday processes.
2 Call Center – Intelligent call routing is one of the most incredible ways in which cloud telephony can help your business. Backed by AI, leverage cloud telephony to ascertain the skill set, level of expertise etc. of the agent before connecting the caller to the right agent.
3 AI Assisted IVR – IVR systems can be used advantageously by pairing cloud and AI. The callers after being greeted can direct themselves to the appropriate department they want to be routed to. This reduces agent intervention to a mere last point of contact. Upon reaching the agent, they will have complete records of previous transactions, call history etc., which helps to deliver exceptional customer service every single time.
4 Automated Information Collection – AI coupled with cloud telephony can be used to collect information for surveys and feedback. This process which is completely automated, leaves no room for manual error.

Customer Success Stories

call center haptic exotel

Haptik Sees 40% Customer Retention with Exotel

Resources

Automated Calls vs SMS Reminders: Why calls win

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages. This white paper helps understand the unique ways in which automated calls can be used for reminders.
The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

Call automation plays a crucial role in giving right responses to customers at the right time and boosting the overall customer experience. This whitepaper answers the question, “how can I automate my existing systems to boost my customer experience?”

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