Cloud telephony for the Automobile industry
Modern communication solutions for a traditional industry
Why adopt cloud telephony?
Automobile industry is no longer restricted to just OEMs and dealers. It also encompasses servicing, used vehicle selling platform, rentals, self-driven cars etc.
Customer communication and information in the automobile sector is currently scattered between CRM, calling platform, SMS gateways, etc., owing largely to the dealership model. There is no one platform that has all the information. Exotel is that platform for you.
Improved customer experience and operational efficiency with Exotel
SMS reminders for renewals, status updates
Move away from SMS gateways that do not deliver. Exotel reminders are proactive, quick and keep the customer informed.
Visibility into dealership activities
Call recordings can offer insights into the sale activities of the dealerships. You can also use them for monitoring and training purposes.
One toll-free number across the country
Conversations do not have to cost a thing for the customers. Get a toll-free number to boost the brand accessibility and image.
Phone number masking
A platform selling used cars or a car servicing platform should connect the buyer and seller anonymously. If the conversation moves off the platform, monetization is affected.
SMART IVR helps eliminate operational hiccups. Customers can know the status of a refund or servicing status without the help of an agent.
Automate post-sale conversations
Feedback, service reminders, etc. can all be automated to improve operational efficiency.