How Scripbox uses Exotel to communicate with their customers every day
Scripbox is an online portal that allows any individual to invest in a simple basket of 4 funds. It was started by Atul Singhal and Sanjiv Singhal. The idea behind Scripbox was to help Indians avoid the confusion of thousands of mutual fund investment schemes present in the market. We spoke to Sanjiv about how their experience of using Exotel.
POPULAR USE CASES
Engage with their customers every day
Scripbox was looking for a solution that would allow them to use a single number for their customers to reach their operations or support team. They also needed to track and analyse calls between their teams and their customers. It was also imperative that the phone system could be set up instantly and scaled as the team and the call volumes grew.
When we look at service providers, our thought process is, who is going to be there with us in the journey for the longest, and that’s why we chose Exotel. Using Exotel has been always simple for us, but what it enables us to do is essential.
3. With Exotel’s easy to use APIs, they were able to quickly integrate Exotel with their product and CRM for better call tracking and customer experience.
They (Exotel) have been an integral part of Scripbox’s journey so far. Their turnaround time is very quick and they support us seamlessly with our contact centre operations.
Cloud Telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk about the various options businesses are faced when they consider using cloud telephony for their business.