Food and Beverage/Food Tech

Discover how companies like Swiggy, Zomato use Exotel’s cloud telephony solutions

Powering growing businesses – Restaurants & Food delivery

Cloud telephony is provides F&B and food tech companies a seamless way to integrate customer communication into their offerings. Operationally, you can automate tasks that are repetitive in nature freeing up time for your frontend and support staff.

1 Order confirmation/Reservation confirmation – When a customer places an order for delivery or reserves a table, you can confirm this by sending an SMS to the customer.
3 Professional call handling – You can play an IVR greeting, transfer calls to the right outlet based on the caller’s input or location, give them information about the specials for the day, etc. without investing in manual workforce.
2 Personalise customer experience – You can integrate your CRM with the phone system and personalise your customer experience. Before you pick up a call, you will have information about the customer who is calling in, their previous order details, etc.
4 Maintain customer privacy – You can connect your delivery personnel with your customers without divulging either party’s phone number. For example, Swiggy uses Exotel’s number anonymization or number masking solution to connect delivery agents with customers.
1 Order confirmation/Reservation confirmation – When a customer places an order for delivery or reserves a table, you can confirm this by sending an SMS to the customer.
2 Personalise customer experience – You can integrate your CRM with the phone system and personalise your customer experience. Before you pick up a call, you will have information about the customer who is calling in, their previous order details, etc.
3 Professional call handling – You can play an IVR greeting, transfer calls to the right outlet based on the caller’s input or location, give them information about the specials for the day, etc. without investing in manual workforce.
4 Maintain customer privacy – You can connect your delivery personnel with your customers without divulging either party’s phone number. For example, Swiggy uses Exotel’s number anonymization or number masking solution to connect delivery agents with customers.

Customer Success Stories

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Neat Meats – Built with Exotel

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Resources

Automated Calls vs SMS Reminders: Why calls win

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages. This white paper helps understand the unique ways in which automated calls can be used for reminders.
The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

Call automation plays a crucial role in giving right responses to customers at the right time and boosting the overall customer experience. This whitepaper answers the question, “how can I automate my existing systems to boost my customer experience?”

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