Information Technology Services

Helping customers streamline customer interactions

The Information Technology Services & Product companies have found a great alliance in Exotel’s cloud telephony solution. They’re able to innovate & build better products by integrating Exotel’s Voice & SMS capabilities. In addition, they also use Exotel to streamline their own customer conversations.

1 Integrating Exotel into apps, websites – Integrating Exotel is an easy way to build communication capabilities (calls, SMS) into the apps or websites you’re developing.
3 Custom integrations – Exotel can also be integrated into your customers’ CRM/ERP. This consolidates all the customer information including communication records in a single platform.
2 Streamlining customer communication – Setting up a simple customer support number using Exotel takes less than 30 mins. All calls are recorded, no calls are missed, and callers receive assistance via a professional IVR greeting.
1 Integrating Exotel into apps, websites – Integrating Exotel is an easy way to build communication capabilities (calls, SMS) into the apps or websites you’re developing.
2 Streamlining customer communication – Setting up a simple customer support number using Exotel takes less than 30 mins. All calls are recorded, no calls are missed, and callers receive assistance via a professional IVR greeting.
3 Custom integrations – Exotel can also be integrated into your customers’ CRM/ERP. This consolidates all the customer information including communication records in a single platform.
POPULAR USE CASES

Customer Success Stories

How Rixyncs uses Exotel to enable its customer-facing teams to work remotely

UMS Tech Labs has found power in integrating Google Apps & Cloud Telephony

dotCORD Uses Exotel to Manage a Professional Virtual Office

Ladybird Web Solutions Uses Exotel to Manage Phone Calls

How ACT uses Exotel to decrease their average customer response time by 60%

How GamesKraft uses Exotel to Reduce their Support Queries by 20%

Resources

Setting up a simple call center

Setting up a simple call center

One of the most common questions we get asked by our customers is – how can I set up a simple call centre using Exotel? Also, is cloud telephony my best bet? What are my other options? How long will it take and how much does it cost? We have answered all of these questions in detail in this ebook.

Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk about the various options businesses are faced when they consider using cloud telephony for their business.

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