CASE STUDY

How Rixyncs uses Exotel to enable its customer-facing teams to work remotely

About Rixyncs :

Rixyncs is a customized CRM solution provider founded in 2015. Since then, they’ve completed engagements for 240+ customers across the globe. They specialize in Business Transformation, Customer Relationship Management, Custom Development, and Integration. As one of our partners, Rixyncs offers a direct integration of Exotel with vTiger CRM to its customers.

IMPLEMENTED USE CASES

The importance of a remote-ready communication channel

When the country went into a lockdown, Rixyncs didn’t have a remote-ready customer communication channel in place. Their telephony setup was on-prem and required their agents to be present in-person to be able to take customer calls. After the pandemic, they needed a way to enable their agents to work remotely and that’s when they reached out to Exotel.

Enabling business continuity using cloud telephony

Rixyncs set up a remote call center using Exotel. This allowed their sales team to handle inbound and outbound calls seamlessly even while working from home. In addition to enabling remote work, cloud telephony allowed Rixyncs to gain visibility on customer communication and figure out the best time to call customers.

Rixyncs integrated Exotel’s APIs with their CRM, vTiger, which allowed their agents to make calls from the dashboard within a single click.

Our staff can now work from home and make calls through the Exotel, integrated with vTiger CRM to receive the call on their mobile phone in Mysore and Bangalore. Thank you Exotel for enabling us to keep the communication with our customers ON all the time digitally.

P Ramesh Chander

Founder, Rixyncs

Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk about the various options businesses are faced when they consider using cloud telephony for their business.