Marketplaces

Connecting buyers and sellers efficiently with LeadAssist

Manage leads for your online marketplace with cloud telephony

Marketplaces need to connect vendors and buyers for a conversation. But there’s a challenge in using their direct numbers as the conversation can move off the platform. This not only affects the monetisation, but the security of both parties involved is also compromised.

1 Efficient number management – Lead Assist, our patented product helps to manage leads competently. What this means for a business is that you do not have to purchase a large pool of numbers. This is a huge cost saver.
3 Monetisation – When buyers and vendors contact each other directly, the business loses its share and relevance. This affects the morale and monetisation of the business.
2 Buyer and seller safety – By using our virtual numbers in place of direct numbers, marketplaces like Quikr has facilitated over 150 million safe and secure conversations.
4 Evaluate and analyse conversations – Tracking connections made between the buyers and sellers, and analysing the patterns to gather insights helps in informed decision making.
1 Efficient number management – Lead Assist, our patented product helps to manage leads competently. What this means for a business is that you do not have to purchase a large pool of numbers. This is a huge cost saver.
2 Buyer and seller safety – By using our virtual numbers in place of direct numbers, marketplaces like Quikr has facilitated over 150 million safe and secure conversations.
3 Monetisation – When buyers and vendors contact each other directly, the business loses its share and relevance. This affects the morale and monetisation of the business.
4 Evaluate and analyse conversations – Tracking connections made between the buyers and sellers, and analysing the patterns to gather insights helps in informed decision making.

Some Customer Success Stories

How Exotel is helping Urban Company organise the service market

How GoMechanic leverages Exotel’s solution to manage sales calls and track marketing ROI

Resources

Automated Calls vs SMS Reminders: Why calls win

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages. This white paper helps understand the unique ways in which automated calls can be used for reminders.
The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

Call automation plays a crucial role in giving right responses to customers at the right time and boosting the overall customer experience. This whitepaper answers the question, “how can I automate my existing systems to boost my customer experience?”

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