Manufacturing

Making operations & after sales services efficient and measureable

Supporting OEMs with cloud telephony

Customer communication and information is currently scattered between your CRM, calling platform, SMS providers, etc. There is a lot of data. But there is no one platform that has all the information you need. Exotel can help you build that source of truth.

1 Tracking calls to dealers in real-time – There are a number of ways in which you must currently be passing on leads to your dealer. But, without the lack of a system in place to understand what happens to the customer after a dealer takes over, there is an information blackhole. A simple way to overcome this is to route calls to dealers using Exotel.
3 Automated calls/SMS to gather real-time feedback – Track, measure and record customer feedback in your CRM or a simple Google sheet to get actionable insights.
5 Automation of the entire Post sale communication (right from booking for service to the communication between the agent and the customer to feedback from the customer post service)
2 Tracking response time from the dealers – This is an important parameter to understand your customers’ experience.
4 Measuring marketing ROI of ad campaigns (Print, Digital, TVCs, Outdoor, BTL, etc.) – What if you can put in a different virtual number (Exophone) in all your ads and track which one received the best response based on the calls? This is exactly what we help you do.
6 Direct integration of calls & SMS with your CRM – a single interface for all your customer information is important to ensure that data is not scattered and can be retrieved when you need it without having to spend time and effort.
1 Tracking calls to dealers in real-time – There are a number of ways in which you must currently be passing on leads to your dealer. But, without the lack of a system in place to understand what happens to the customer after a dealer takes over, there is an information blackhole. A simple way to overcome this is to route calls to dealers using Exotel.
2 Tracking response time from the dealers – This is an important parameter to understand your customers’ experience.
3 Automated calls/SMS to gather real-time feedback – Track, measure and record customer feedback in your CRM or a simple Google sheet to get actionable insights.
4 Measuring marketing ROI of ad campaigns (Print, Digital, TVCs, Outdoor, BTL, etc.) – What if you can put in a different virtual number (Exophone) in all your ads and track which one received the best response based on the calls? This is exactly what we help you do.
5 Automation of the entire Post sale communication (right from booking for service to the communication between the agent and the customer to feedback from the customer post service)
6 Direct integration of calls & SMS with your CRM – a single interface for all your customer information is important to ensure that data is not scattered and can be retrieved when you need it without having to spend time and effort.

Resources

Automated Calls vs SMS Reminders: Why calls win

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages. This white paper helps understand the unique ways in which automated calls can be used for reminders.
The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

The Perfect Marriage of Automation and Customer Experience for a Call Center Using Legacy Systems

Call automation plays a crucial role in giving right responses to customers at the right time and boosting the overall customer experience. This whitepaper answers the question, “how can I automate my existing systems to boost my customer experience?”

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