OUTBOUND CALL CENTRE

Supercharge your Sales Calls with Exotel

Organize, track and analyse each call made. Improve agent productivity, integrate with your CRM and close deals faster.

Improve productivity – close deals faster

Increase call pickup rates

Increase call pickup rates with Exotel’s dynamic caller ID. Reach more potential customers and increase conversions.

Increase agent productivity

Leverage Exotel’s auto dialer to eliminate manual number dialling. Get more done, faster.

Manage large volumes efficiently

Exotel comes with all the features required to help your team communicate effectively: call routing, call transfers, routing based on the callers’ inputs, etc.

Enable remote work

Make and receive calls from the office, from home or while on the move. No additional equipment required. Gain flexibility without compromising on reliability.

Gain visibility

Track & record each call made. Gain a bird’s eye view of everything with weekly reports & analytics, even while working remotely.

Drive engagement with personalization

Integrate Exotel with your CRM and empower your agents with the right information to personalize each call. Make calls within the click of a button.

Features of our outbound call center solution

Auto dialer

Give your agent’s productivity a boost by leveraging automated dialling.

Detailed reporting

Get the complete details of each call made by every agent. Access weekly & monthly reports.

Dynamic Caller ID

Increase call pickup rates and avoid getting blacklisted by customers.

Call Recording

Record each call automatically and use these recordings for training, dispute resolution & QA.

CRM Integration

With every call, your agents will get a popup containing the information they need for personalization.

Call Transfer

Transfer calls to the right department/agent within the click of a button.

Visual Call Flow Builder

Intuitive, no-code drag-and-drop builder for creating custom call flows.

Multi-level IVR (Smart IVR)

Personalize customer communication & automate tasks with Exotel’s smart IVR.

Live Agent Dashboard

Track and monitor agents’ activities in real-time.

Conditional Call Routing

Automatically forward calls based on pre-set conditions.

Well-Documented APIs

Leverage Exotel’s powerful APIs for powering your calls and SMSes.

International Numbers

Use regional numbers from multiple countries for making and receiving calls.

View the complete list of features

Try our outbound cloud call center software free for 15 days

Sign up to get free Call & SMS credits

FAQs

How fast can I set up my account?

Usually, account activation takes 30 minutes. Here are the steps to follow -

1. Sign up for a trial
2. Verify your number and the virtual number assigned to your account
3. Complete your KYC

Once your KYC is verified (usually takes 30-45 minutes), you can start making/receiving calls and sending SMSes from your dashboard.

Know More

What are the inbound and outbound call charges?

Call charges for inbound and outbound calls are as follows:

For Indian customers
Pricing starts from**
Single-Leg Call Charges (Same Circle) - INR 0.40/min
Single-Leg Call Charges (Other Circle) -INR 0.75/min
**The prices vary based on volumes of calls. Talk to sales for more or sign up and test our free trial for 15 days

For International customers
Pricing varies on the country you want to make or receive calls from. Contact our international sales for pricing details.

Note: To get a correct price estimation based on your volumes and use case, please contact our sales team.

How does pricing work for the voice calls?

Exotel charges voice calls on a per-leg basis:

1. Inbound Calls - An Inbound call is a single-legged call ~ When a call lands on a customer-facing number, Exotel dials an agent number to connect the customer’s call.

2. Outbound calls - An Outbound call is a double-legged call ~ When an agent calls customer, Exotel first dials agent number and then dials the customer number to connect them over a virtual number.

View call pricing here.

Start 15-day trial

Talk to Sales

How long does it take to set up a call management software?

A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Zerodha set up their call management system within 3 hours.

What is the UL VNO License and in which circle we have the license?

UL VNO is a Unified License Virtual Network Operator. UL VNO license enables us to offer full fledged telecom services by the network of NSO (Network Service Operator) like Airtel, Tata etc.

We now have an UL VNO license in the Karnataka circle under entity name Veeno Communications Private Limited.

Can I remove my business number from Truecaller's Spam list if I sign up for its Verified Business Caller ID?

The Verified Business Caller ID solution is not a spam removal solution rather is a brand

identity solution to ensure better identification, branding, and context to improve calling efficiency. It also helps prevent identity theft by scammers. The overall aim is to improve customer confidence and not to whitelist spam numbers. Crossing the spam threshold that is visible through an additional spam score tag on incoming call screens doesn't limit all the features offered as part of the solution.

Talk to an expert

How is a hosted contact centre software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use, broadly through plans that suit business requirements or scale. Enterprises can talk to us (link below) for custom configurations to help large-scale teams engage better, or to support a host of use cases. All you need to get started with cloud telephony is a computer and internet connection.

Contact our enterprise team

What does the UL VNO license allow us to do?

The UL VNO license allows us to be a telecom operator and sell voice & SMS services. Following are few main capabilities under UL VNO license.

1. Allocate dedicated DID numbers to customers.

2. Internet Telephony i.e agent leg is on IP and end user leg is on PSTN. Important for WFH type solutions. It may be referred to as IP-PSTN intermix within our organization.

3. Become a single service provider for software and telecom services.

4. Offer 100% regulatory complaint solution.

5. Offer affordable platform & CC solutions.

What are we going to offer under the UL VNO license?

We are going to launch Ameyo Cloud Contact Centre in Karnataka circle as of 1st April, 2022. Exolite solution will not be available in Karnataka circle on 1st Apr, 2022.

What are the main points to remember about the UL VNO license?

For now, we can offer DID numbers only in Karnataka circle under UL VNO license. DID numbers will be available only for the cities where the customer is able to produce address proof and complete CAF & KYC process.

8% AGR is applicable on UL VNO license.

Circle wise billing is mandatory.

Moving your business communication to the Cloud

Businesses often move to cloud communication system to save on operational costs. However, that is not the only benefit of moving to the cloud. We wrote down the other direct and indirect advantages of moving your business communication to the cloud in this white paper.

Customer Success Stories

redBus uses Exotel to improve customer experience, increase efficiency and reduce operational cost

How HealthifyMe saw a 5x increase in their coaches’ efficiency with Exotel

Swiggy streamlined its operations with Exotel – here’s how

The Exotel
Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

Highly Secure

ISO 27001:2013 certified information security management system
Superior Quality

Best success rates, voice quality and reduced latency
Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Patented Solutions

Gain competitive advantage from patented products
Scale at Ease

Grow at will, expand without worrying about infrastructure
Best Support

18×7 customer support via phone, email and Twitter

Asia’s most innovative companies use Exotel

The number masking feature has been a very worthy addition to making our customer experience even better.

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Exotel’s automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Exotel’s APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Exotel’s API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.