How Ekart optimised their last mile delivery tracking using Exotel

Last mile delivery is one of the biggest cost factors for an e-commerce company. Ekart optimised their last mile delivery …

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How Ola relies on Exotel to run their day to day business

Privacy of customers has become imperative in almost every business. Ola does just that by using a virtual number provided …

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How Pratham Books uses missed call campaign with Exotel

Exotel helps Pratham Books fulfill its dream of seeing a country where every child that wants to read, can read …

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How Swiggy uses Exotel for Automated Calls

Exotel helped Swiggy focus on productivity by taking care of their communication operations. Our value added features helped Swiggy redefine their …

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How Educational Institutions can Streamline their Operations & the Remote Learning Experience using Cloud Telephony

Educational institutions across the globe have been forced to adjust to drastic changes in the past few months. To keep …

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Ebook – Cloud Telephony For BFSI

When the pandemic started, a lot of organisations moved to cloud telephony to enable remote working. But over time, they have come to realise that moving to cloud telephony has more benefits than enabling remote work. In today’s scenario when organisations are looking at getting their employees back to work at least in smaller numbers, what is the role of cloud telephony? This ebook offers an insight into how cloud telephony helps solve some of the most common problems faced by customer-facing teams in BFSI.

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A remote working guide for sales and support teams

Despite its many benefits, working remotely can be especially challenging for customer-facing teams. Transitioning your support and sales team to a remote working architecture can be a nightmare without the right tools and strategy. We understand that and that’s why we’ve come up with an ebook that’ll help you make the transition easy: both technically and operationally. Read the ebook now!

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Hiring for startups

Hiring for startups

It took us about 2 years to grow from a team of 4 to 40 people. And during this journey, we met some of the best people in the industry and learned a lot about hiring for early stage startups. This ebook is a collection of our learnings. It includes some specific tips and tricks that worked for us during those 2 years.

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Tools for early stage startups

Tools for early stage startups

When you’re running an early-stage startup, the important problems need to get solved first. The only way to not get bogged down by everyday tasks is to be as efficient as possible. And this means, using the best tools available to bring sanity to your operations and to your day. In this ebook, we tell you about some of our best hacks, biggest failures and what we learned in the process.

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Setting up a simple call center

Setting up a simple call center

One of the most common questions we get asked by our customers is – how can I set up a simple call centre using Exotel? Also, is cloud telephony my best bet? What are my other options? How long will it take and how much does it cost? We have answered all of these questions in detail in this ebook.

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Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk about the various options businesses are faced when they consider using cloud telephony for their business.

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Exhaustive guide on 2 factor authentication

Exhaustive Guide on 2 Factor Authentication

From SMS OTP, to OTP over call, to email OTP, to no OTP at all! We show how 2FA evolved over time. We list down the various forms of 2FA solutions including a new way of authentication – nOTP

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