Use Cases

Helping You Build A Better Customer Experience

Customer Call Center Solution

Setting up a customer call center should be an easy, hassle-free job. With Exotel, you can have a feature rich system with IVR greetings, call routing, call recording, drag & drop app builder to build call flows, etc. set up in less than 30 minutes. No hardware or maintanence required.

Phone Number Masking Solution

A person’s phone number has become their digital identity. In spite of that, phone numbers are being shared with everyone without thinking about privacy violations and potential risk. With the number masking solution, you can protect your customers’ phone numbers.

Missed Call Solution

A missed call is an innovative way to keep in touch with a customer. There is no cost involved, yet there is intent and involvement. In a lot of ways, this is perfect for both the brand and its customers.

Tracking Marketing ROI

Tracking ad spends and making sure that your marketing budget gets allocated to the right medium is important. But often, due to the nature of advertising, it is not accurately trackable. Using virtual numbers can solve this problem for you.

Lead Management for Marketplaces

Making connections between vendors and customers can be tricky for a marketplace. There are constraints involved. The conversations need to be tracked and contained within the platform to help monetisation. That’s exactly what this lead management solution can help you with.

COD Verification

Cash on delivery (COD) orders are tricky. They are convenient for the customers. But for e-commerce businesses, they can prove to be a problem. A lot of COD orders are either refused or returned leading to a loss for the company. This COD verification solution adds a simple step to the process and saves you revenue.

Automated Delivery Rescheduling

Handle failed deliveries before they turn into a problem for the customer and the company. With this solution, when a delivery does not happen, you can automatically reschedule to happen at a time that is convenient for the customer.

Last Mile Delivery Tracking Solution

After an order is placed, there is a lot of suspense about when the delivery will actually happen. Due to logistic difficulties, businesses can’t predict the exact delivery date or time. This solution helps you keep your customers informed about the status of their orders in real-time.

Automated Surveys and Feedback

Listening to the voice and opinion of the customer is important for any business that wants unparalleled customer experience. However, it is not possible to call each customer individually for their opinion. Use Exotel’s IVR service for Feedback and Surveys and leverage maximum advantage for your business.

Customer Connect

A lot of the customer communication today, tends to happen informally – via personal mobile phone, landlines, etc. This is a great loss to every business since a lot of trackable business conversation goes untraced. Diverting all business calls via Exotel helps end this. Every single business call is tracked, recorded and can be analyzed.

Parallel Ringing

Exotel’s Parallel Ringing enables businesses to automatically direct incoming calls to all the agents at the same time. This ensures a quicker response as the customer will always find an agent to talk to, thereby improving the customer experience.

Asia’s most innovative companies use Exotel

The number masking feature has been a very worthy addition to making our customer experience even better.

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Exotel’s automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Exotel’s APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Exotel’s API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.