USE CASE

Automated delivery rescheduling

Confirm customer availability, make operations efficient.

What is Automated Delivery Rescheduling?

One of the biggest problems faced by the logistics industry is the cost incurred due to customer unavailability during the delivery. Automated delivery rescheduling is using a phone system to reschedule orders. Using Exotel, you can ensure your customer is available for delivery before the delivery agent reaches the address. You can also reschedule the delivery automatically to find the next best time your customer is available

How it works

1

Delivery executive at the warehouse

The executive checks-out the packages to be delivered on the same day from the hub. Check-out information is captured in system
2

Exotel reaches your delivery data server

Customer information connected to a delivery is used by Exotel to trigger an automated call
3

Exotel notifies the customer

Exotel dials out the customer’s number and connects the customer to the delivery executive
4

Customer’s response to your system

Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost

What you get from Exotel’s contact center solutions

Better transparency

Improve operational efficiency

Using technology to confirm a customer’s availability leads to a greater accuracy and efficiency within your company
Lower cost_1

Reduce costs

Checking the availability of the customer prior to delivery ensures no money is wasted due to customer unavailability
Improved Customer Experience

Enhanced customer experience

Ensuring your customer gets their product at the time that works best for them leads to a better customer experience
Dispute resolution

Dispute resolution

All the calls routed via Exotel are tracked and recorded. So, in case there is a dispute, it can be resolved easily
No more manual data updation

No more manual data updation

No need to update the data received from customers on rescheduling manually. Exotel’s system automatically takes inputs entered

15%

reduction in customer complaints about delivery failure and rescheduling

63%

reduction in manual efforts using pre-delivery and rescheduling solutions

30%

lesser failed Cash on Delivery orders.

Asia’s most innovative companies use Exotel

Try Exotel Free for 15 Days

Get Rs 1000 worth free call & SMS credits

Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk about the various options businesses are faced when they consider using cloud telephony for their business.

Find out how Exotel can work for you. Set up a call.

We are India & SE Asia's leading cloud telephony & communications operator. Let us show you how!

Call

or