USE CASE

Cash On Delivery Enablement

Cut operational losses using COD verification

Why verify your COD orders?

Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is top priority for e-commerce players. Using Exotel, you can ensure that your COD orders are legitimate before you ship them out.

How It Works

1

Automated call on placing a COD order

An automated call is triggered when a COD order is placed to verify the order and number
2

Your server sends the info to Exotel

Your server sends the customer number and call flow to be played in the automated call.
3

Exotel dials the customer

Exotel calls the customer with an automated voice call instantly to verify the order.
4

Order verified

Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the CRM.

Advantages of using Exotel to verify your COD orders

Multi-level IVR

Prevent cancellation & bogus deals

Verify that a customer has legitimately placed an order by generating an automated call. Businesses saw a 30% reduction in returns after implementing our solutions.
Track and Analyse

Reduced operational costs

By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts. This in turn reduces the expenses on potential attempted deliveries
Real-time Notifications

Improve Operational Efficiency

Automating the process of verification backed by technology improves the operational efficiency of your business

Who should use it?

All E-commerce and 3PL companies that allow cash on delivery can use this solution.
Brands that have implemented this
delhivery logo

Zivame uses Exotel for COD verification

Here’s how Zivame uses Cash on Delivery verification via missed calls and SMSes

Asia’s most innovative companies use Exotel

Cutting operational losses with COD verification

Cash on delivery is an innovation that has enabled many businesses to reach every big and small corner of the country alike. This white paper helps understand the ways in which COD is a boon to various segments.

Try Exotel Free for 15 Days

Get Rs 1000 worth free call & SMS credits

The Exotel
Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

  • ISO-Certified

    Highly Secure

    ISO 27001:2013 certified information security management system
  • Superior-Quality

    Superior Quality

    Best success rates, voice quality and reduced latency
  • Super-reliability

    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes
  • Patented-Use-cases

    Patented Solutions

    Gain competitive advantage from patented products
  • Scale-at-ease

    Scale at Ease

    Grow at will, expand without worrying about infrastructure
  • Best-Support

    Best Support

    18×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

We are India & SE Asia's leading cloud telephony & communications operator. Let us show you how!

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