Cash On Delivery Enablement
Cut operational losses using COD verification
Why verify your COD orders?
Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is top priority for e-commerce players. Using Exotel, you can ensure that your COD orders are legitimate before you ship them out.
How It Works
Automated call on placing a COD order
An automated call is triggered when a COD order is placed to verify the order and number
Your server sends the info to Exotel
Your server sends the customer number and call flow to be played in the automated call.
Exotel dials the customer
Exotel calls the customer with an automated voice call instantly to verify the order.
Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the CRM.
Advantages of using Exotel to verify your COD orders
Prevent cancellation & bogus deals
Verify that a customer has legitimately placed an order by generating an automated call. Businesses saw a 30% reduction in returns after implementing our solutions.
Reduced operational costs
By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts. This in turn reduces the expenses on potential attempted deliveries
Improve Operational Efficiency
Automating the process of verification backed by technology improves the operational efficiency of your business
Who should use it?
All E-commerce and 3PL companies that allow cash on delivery can use this solution.
Brands that have implemented this
Zivame uses Exotel for COD verification
Here’s how Zivame uses Cash on Delivery verification via missed calls and SMSes
Asia’s most innovative companies use Exotel
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel’s automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel’s APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Exotel’s API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Cutting operational losses with COD verification
Cash on delivery is an innovation that has enabled many businesses to reach every big and small corner of the country alike. This white paper helps understand the ways in which COD is a boon to various segments.