USE CASE

Customer Connect

Divert all customer communication for your business via Exotel.

customer-connect-number-masking

What is Customer Connect and how does it help?

A lot of the customer communication today, tends to happen informally – via personal mobile phone, landlines, etc. This is a great loss to every business since a lot of trackable business conversation goes untraced. Diverting all business calls via Exotel helps end this. Every single business call is tracked, recorded and can be analysed.

How It Works

1

On field agent/driver/executive assigned to a customer

Agent clicks call button on your app or site to connect with customer
2

Exotel reaches your system

Exotel pings your server with the agent’s details with order number and your server returns the corresponding customer’s number
3

Exotel dials agent’s and customer’s number

Exotel connects the assigned executive to respective customer
4

Customer number masked

Customer numbers are masked from agents as virtual number acts as a bridge between the parties

How businesses use our services

Take a glimpse of how Exotel helps businesses on a day to day basis

Advantages of using Exotel’s Customer Connect

Ensure Customer Privacy

Complete Privacy

Your customer’s phone number is not revealed. After all, the onus of protecting the customer’s privacy falls on the business.
Enhanced Customer Experience
Customer connect is the best way to keep all your customer conversations on trackable devices.
Reduce costs

Reduced Cost

Your employees do not have to spend out of their pocket to call customers. Connecting via Exotel is more cost efficient.
Track and Analyse
Track, record and analyse all your customer conversations to gain insights in real-time.

Which Businesses Can Benefit From Using Customer Connect?

Any business that communicates with their customers over the phone will find customer connect a useful solution. Want to know why your business should worry about safeguarding customer privacy? Read here!

Customers Who Use the Connect Use-case

Exotel empowers jobseekers to find jobs via Babajob

How Ola implements number masking using Exotel

The Exotel
Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

  • ISO-Certified

    Highly Secure

    ISO 27001:2013 certified information security management system
  • Superior-Quality

    Superior Quality

    Best success rates, voice quality and reduced latency
  • Super-reliability

    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes
  • Patented-Use-cases

    Patented Solutions

    Gain competitive advantage from patented products
  • Scale-at-ease

    Scale at Ease

    Grow at will, expand without worrying about infrastructure
  • Best-Support

    Best Support

    18×7 customer support via phone, email and Twitter

Try Exotel Free for 15 Days

Get Rs 1000 worth free call & SMS credits

Safeguarding customer privacy – Number masking

Safeguarding customer privacy – Number masking

Mobile numbers have become a person’s online identity. This is the reason why people’s phone numbers get passed around like candy. The onus is on businesses to ensure that the privacy of their customers is protected. And Exotel helps them do just that with the number masking solution.

Find out how Exotel can work for you. Set up a call.

We are India & SE Asia's leading cloud telephony & communications operator. Let us show you how!

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