Last mile delivery tracking solution
Track all the orders in real-time and keep your customers updated
Why last mile delivery tracking?
There are currently a few problems that plague the logistics industry. All of them lead to increased costs and loss of customer satisfaction. Exotel offers a simple way to work around these issues and keep the costs under control. It improves the customer experience by leaps and bounds.
How It Works
Delivery executive on the field
Delivery executive calls the Exotel virtual number by entering the order number in the IVR or by clicking a “call the customer” button on their app
Exotel connects to your server
Exotel pings your server with your personnel’s details and your server returns the corresponding customer’s number
Exotel notifies the customer
Exotel dials out the customer number and connects the customer to the delivery executive
Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost
Advantages of Last Mile Delivery Tracking
By including a mandatory phone call to the customer in the standard operating procedure, businesses can get a near real-time update on the inventory status. No more waiting till the end of the day to get the complete picture
Customers are constantly updated on the order status, thereby reducing the confusion on the expected delivery time
Automated delivery rescheduling
If a delivery fails due to the non-availability of the customer, the delivery agent can update the customer in real time and fix up another suitable time for the delivery
Safeguard customer privacy
You can connect the delivery agent and the customer without revealing either party’s phone number. Keep your customer information secure
No more headaches with reimbursements or multiple SIM cards for the delivery staff. One centralized bill where you only pay for the customer calls made. It’s that simple!
Lower failure rate for COD orders
By making a mandatory call before attempting delivery, losses due to incorrect or fake COD orders comes down drastically, leading to improved cost saving
Here are some added benefits as well
How you can benefit using Exotel cloud telephony for last mile delivery tracking
All the calls routed via Exotel are tracked and recorded. This greatly helps in resolving disputes. It provides a complete picture of the dispute in question
Works even where data is patchy
There is no internet dependency. So, this solution can work very well even in cities where the data penetration is low
No more manual data updation
Delivery agents no longer have to trudge through data at the end of a long day. It is updated automatically over an IVR call.
reduction in customer complaints about delivery failure and rescheduling
cost saving due to one centralised bill without reimbursements
lesser failed Cash on Delivery orders.
Taking Control of Your Last Mile Delivery
With a boom in the e-commerce sector, last-mile delivery is garnering a lot of attention. And it does not entail only faster deliveries. This white paper aims to look into bridging the gap of communication between the customer and the company in delivering the product.
Asia’s most innovative companies use Exotel
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel’s automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel’s APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Exotel’s API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.