USE CASE
Last mile delivery tracking solution
Track all the orders in real-time and keep your customers updated
Why last mile delivery tracking?
There are currently a few problems that plague the logistics industry. All of them lead to increased costs and loss of customer satisfaction. Exotel offers a simple way to work around these issues and keep the costs under control. It improves the customer experience by leaps and bounds.
How It Works
1
Delivery executive on the field
Delivery executive calls the Exotel virtual number by entering the order number in the IVR or by clicking a “call the customer” button on their app
2
Exotel connects to your server
Exotel pings your server with your personnel’s details and your server returns the corresponding customer’s number
3
Exotel notifies the customer
Exotel dials out the customer number and connects the customer to the delivery executive
4
Customer responds
Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost
Advantages of Last Mile Delivery Tracking
Increased transparency
By including a mandatory phone call to the customer in the standard operating procedure, businesses can get a near real-time update on the inventory status. No more waiting till the end of the day to get the complete picture
Better tracking
Customers are constantly updated on the order status, thereby reducing the confusion on the expected delivery time
Automated delivery rescheduling
If a delivery fails due to the non-availability of the customer, the delivery agent can update the customer in real time and fix up another suitable time for the delivery
Safeguard customer privacy
You can connect the delivery agent and the customer without revealing either party’s phone number. Keep your customer information secure
Lower cost
No more headaches with reimbursements or multiple SIM cards for the delivery staff. One centralized bill where you only pay for the customer calls made. It’s that simple!
Lower failure rate for COD orders
By making a mandatory call before attempting delivery, losses due to incorrect or fake COD orders comes down drastically, leading to improved cost saving
Here are some added benefits as well
How you can benefit using Exotel cloud telephony for last mile delivery tracking
Dispute resolution
All the calls routed via Exotel are tracked and recorded. This greatly helps in resolving disputes. It provides a complete picture of the dispute in question
Works even where data is patchy
There is no internet dependency. So, this solution can work very well even in cities where the data penetration is low
No more manual data updation
Delivery agents no longer have to trudge through data at the end of a long day. It is updated automatically over an IVR call.
15%
reduction in customer complaints about delivery failure and rescheduling
35%
cost saving due to one centralised bill without reimbursements
30%
lesser failed Cash on Delivery orders.
Taking Control of Your Last Mile Delivery
With a boom in the e-commerce sector, last-mile delivery is garnering a lot of attention. And it does not entail only faster deliveries. This white paper aims to look into bridging the gap of communication between the customer and the company in delivering the product.
Asia’s most innovative companies use Exotel
The number masking feature has been a very worthy addition to making our customer experience even better. 
Prateek Jain
Former Associate Diretor - Driver Experience, Olacabs
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. 
Kumar Vinod
Senior Manager - Operations, redBus
Exotel’s automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention. 
Rajkishan
Senior Manager - Operations and Strategy
Exotel’s APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product. 
Praveen Kumar
Assistant Vice President, Quikr Services
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too. 
Satish Chugh
Senior Manager- Last Mile Design, Ekart
Exotel’s API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use. 
Chirag Patel
Engineering Manager, 1mg
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable. 
Shashank ND
Co-Founder & CEO, Practo
The Exotel
Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
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Highly Secure
ISO 27001:2013 certified information security management system -
Superior Quality
Best success rates, voice quality and reduced latency -
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
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Patented Solutions
Gain competitive advantage from patented products -
Scale at Ease
Grow at will, expand without worrying about infrastructure -
Best Support
18×7 customer support via phone, email and Twitter
Find out how Exotel can work for you. Set up a call.
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