USE CASE

Patented lead management for marketplaces – Lead Assist

The most cost-effective way for marketplaces to connect vendors and buyers

How can effective lead management help your marketplace?

For a marketplace, it is important to connect buyers and sellers for a conversation. The easiest way to facilitate this conversation is over a phone call. But the challenge is that the conversation can’t happen off the platform and the connection needs to be accounted for. This directly affects monetisation and here’s where cloud telephony helps.

How Exotel’s call center software works

1

A transaction begins between the vendor and the customer

When a customer places an order for goods or services, your server communicates with Exotel to connect the buyer and the seller.
2

An Exophone is auto allocated for the transaction

Using our allocation API, a virtual number (VN) is allocated automatically from a pool of VNs for a particular transaction
3

Exotel connects the vendor and customer

The customer and the vendor can communicate over the allocated virtual number during the transaction period without revealing their personal numbers
4

Virtual number added back to the pool of VNs

After a transaction ends, virtual number is de-allocated from both the parties and ready to be used again for another transaction

Advantages of effective lead management

Track and Analyse

Track and Analyse

Track connections made between buyers and sellers. Analyse patterns and collect insights using call analytics
Efficient Number Management
With Exotel’s smart number management system, work with a limited pool of numbers and save cost
Ensure Customer Privacy

Customer safety

Connect buyers and sellers without revealing either party’s phone numbers to ensure privacy
Monetisation
With proof of connections and conversation, monetisation becomes simpler
Improved Customer Experience

Improved customer experience

When the customer’s primary number is busy, Exotel helps you automatically retry an alternate number
Direct Integration

Direct integration

Integrate customer conversation history, call recordings, etc. directly into your CRM

Save cost with effective lead management

Virtual numbers are a scarce commodity. But they are still the easiest way to connect vendors and buyers when you want to be in control of conversations and track them. LeadAssist is a path-breaking product that allows you to work with a limited number of virtual numbers or Exophones and still be in control. And naturally, this brings your cost down as well!

Who can use it?

Any marketplace that wants to connect buyers and sellers.

Exotel helps Quikr connect buyers and sellers with increased efficiency

Quikr monetizes its services product based on the analysis of Exotel’s call data

Try Exotel Free for 15 Days

Get Rs 1000 worth free call & SMS credits

Asia’s most innovative companies use Exotel

Moving your business communication to the Cloud

Moving your business communication to the Cloud

Businesses often move to cloud communication system to save on operational costs. However, that is not the only benefit of moving to the cloud. We wrote down the other direct and indirect advantages of moving your business communication to the cloud in this white paper.

The Exotel
Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

  • ISO-Certified

    Highly Secure

    ISO 27001:2013 certified information security management system
  • Superior-Quality

    Superior Quality

    Best success rates, voice quality and reduced latency
  • Super-reliability

    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes
  • Patented-Use-cases

    Patented Solutions

    Gain competitive advantage from patented products
  • Scale-at-ease

    Scale at Ease

    Grow at will, expand without worrying about infrastructure
  • Best-Support

    Best Support

    18×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

We are India & SE Asia's leading cloud telephony & communications operator. Let us show you how!

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