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Number Masking For Customer Privacy

Connect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers

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number masking solution

What is number masking?

Number masking or call masking is the best way for businesses to safeguard their customers’ identity, and prevent misuse of sensitive information, enabled by anonymization of customer’s phone number. This solution allows you to connect two parties without revealing either party’s phone number.

How It Works

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1

Driver/Executive gets assigned to a customer

Clicking on the ‘call customer’ button in the app, automatically makes a call to Exotel’s virtual number.
2

Exotel reaches your server

Exotel pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number
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masked-phone-numbers
3

Exotel Dials Customer Number

Exotel connects the assigned executive to the respective customer
4

Customer number masked

Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties
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Try Exotel’s Number Masking Solution Free for 15 Days

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How Businesses use Number Masking

Take a glimpse of how Exotel’s number masking solution helps businesses on a day to day basis

Advantages of Masked Phone Numbers

Ensure Customer Privacy

Ensure Customer Privacy

Your customer’s phone number is never revealed during the transaction. After all, the onus of protecting the customer’s privacy falls on the business
In-platform transactions

In-platform transactions

Number masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better
Save Cost

Save Cost

Call your customers without depleting your employees’ mobile balance. Connecting them via Exotel is more cost efficient
Track & Analyse

Track & Analyse

Track, record and analyse all your customer conversations to gain insights in real-time

How Businesses Use Number Masking Solution

Best Support

Managing Vendor and Buyer Conversations

Setup a call center in minutes. Add co-workers, create a call flow and you are good to go! For a marketplace, it’s critical to track and manage all the leads. It’s also important to prevent conversations from going off the platform. Number masking for communication can greatly help you achieve both.
Confirm COD orders

Last-Mile Delivery Tracking

Phone number masking feature allows the delivery agent to reach the customer over a call in case they need to without having access to their phone number.
Improve customer experience

Driver and Customer Communication

Using number masking ensures that customer information is not shared with the drivers. This helps in protecting the customer’s privacy and to prevent misuse of sensitive data.

Industries that Use Number Masking

Virtual Number

Ecommerce, 3PL and Food Delivery

Number masking allows delivery agents to connect with customers without revealing contact details. This is enables companies to safeguard customer privacy and be compliant with the PDPA and other similar laws.
Virtual Number

Marketplace

It’s crucial to use number masking for lead tracking and prevent conversations to move out of the platform.
Virtual Number

Cab and Bike Aggregators

Using Number Masking, companies ensure that sensitive customer information is not shared with drivers. This adds to the safety of the passenger when traveling.

Leading businesses use our call masking solutions

Banking & Financial Services

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Logistics

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Healthcare

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Expansion was a breeze with Exotel

READ STORY

Toit uses Exotel to streamline its reservations & operations

READ STORY
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Exotel Helped Squadrun Maintain User Privacy and Increase User Engagement

READ STORY

Resources

Safeguarding customer privacy – Number masking

Safeguarding customer privacy – Number masking

Mobile numbers have become a person’s online identity. This is the reason why people’s phone numbers get passed around like candy. The onus is on businesses to ensure that the privacy of their customers is protected. And Exotel helps them do just that with the number masking solution.
Download Whitepapers

FAQs

How fast can I set up my account?

Usually, account activation takes 30 minutes. Here are the steps to follow -

1. Sign up for a trial
2. Verify your number and the virtual number assigned to your account
3. Complete your KYC

Once your KYC is verified (usually takes 30-45 minutes), you can start making/receiving calls and sending SMSes from your dashboard. 

 

Know More

What are the inbound and outbound call charges?

Call charges for inbound and outbound calls are as follows:

For Indian customers
Pricing starts from**
Single-Leg Call Charges (Same Circle) - INR 0.40/min
Single-Leg Call Charges (Other Circle) -INR 0.75/min
**The prices vary based on volumes of calls. Talk to sales for more or sign up and test our free trial for 15 days

For International customers
Pricing varies on the country you want to make or receive calls from. Contact our international sales for pricing details.

Note: To get a correct price estimation based on your volumes and use case, please contact our sales team.

 

Contact Us

How does pricing work for the voice calls?

Exotel charges voice calls on a per-leg basis:

1. Inbound Calls - An Inbound call is a single-legged call ~ When a call lands on a customer-facing number, Exotel dials an agent number to connect the customer’s call.

2. Outbound calls - An Outbound call is a double-legged call ~ When an agent calls customer, Exotel first dials agent number and then dials the customer number to connect them over a virtual number.

View call pricing here.

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Talk to Sales

How long does it take to set up a call management software?

A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Zerodha set up their call management system within 3 hours.

What is the UL VNO License and in which circle we have the license?

UL VNO is a Unified License Virtual Network Operator. UL VNO license enables us to offer full fledged telecom services by the network of NSO (Network Service Operator) like Airtel, Tata etc.

We now have an UL VNO license in the Karnataka circle under entity name Veeno Communications Private Limited.

 

Can I remove my business number from Truecaller's Spam list if I sign up for its Verified Business Caller ID?

The Verified Business Caller ID solution is not a spam removal solution rather is a brand

identity solution to ensure better identification, branding, and context to improve calling efficiency. It also helps prevent identity theft by scammers. The overall aim is to improve customer confidence and not to whitelist spam numbers. Crossing the spam threshold that is visible through an additional spam score tag on incoming call screens doesn't limit all the features offered as part of the solution.

 

Talk to an expert

 

How is a hosted contact centre software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use, broadly through plans that suit business requirements or scale. Enterprises can talk to us (link below) for custom configurations to help large-scale teams engage better, or to support a host of use cases. All you need to get started with cloud telephony is a computer and internet connection.

Contact our enterprise team

What does the UL VNO license allow us to do?

The UL VNO license allows us to be a telecom operator and sell voice & SMS services. Following are few main capabilities under UL VNO license.

1. Allocate dedicated DID numbers to customers.

2. Internet Telephony i.e agent leg is on IP and end user leg is on PSTN. Important for WFH type solutions. It may be referred to as IP-PSTN intermix within our organization.

3. Become a single service provider for software and telecom services.

4. Offer 100% regulatory complaint solution.

5. Offer affordable platform & CC solutions.

 

What are we going to offer under the UL VNO license?

We are going to launch Ameyo Cloud Contact Centre in Karnataka circle as of 1st April, 2022. Exolite solution will not be available in Karnataka circle on 1st Apr, 2022.

What are the main points to remember about the UL VNO license?

For now, we can offer DID numbers only in Karnataka circle under UL VNO license. DID numbers will be available only for the cities where the customer is able to produce address proof and complete CAF & KYC process.

8% AGR is applicable on UL VNO license.

Circle wise billing is mandatory.

 

Asia’s most innovative companies use Exotel

The number masking feature has been a very worthy addition to making our customer experience even better.
Prateek Jain - Former Associate Director - Driver Experience, Olacabs
Prateek Jain
Former Associate Diretor - Driver Experience, Olacabs
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Kumar Vinod - Senior Manager - Operations, redBus
Kumar Vinod
Senior Manager - Operations, redBus
Exotel’s automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Swiggy-Rajkishan-min
Rajkishan
Senior Manager - Operations and Strategy
Exotel’s APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
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Praveen Kumar
Assistant Vice President, Quikr Services
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
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Satish Chugh
Senior Manager- Last Mile Design, Ekart
Exotel’s API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Chirag Patel - Engineering Manager, 1mg
Chirag Patel
Engineering Manager, 1mg
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
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Shashank ND
Co-Founder & CEO, Practo

Try Exotel’s Number Masking Solution Free for 15 Days

Get 1000 free credits on Sign-Up

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The Exotel
Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

  • ISO-Certified

    Highly Secure

    ISO 27001:2013 certified information security management system
  • Superior-Quality

    Superior Quality

    Best success rates, voice quality and reduced latency
  • Super-reliability

    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes
  • Patented-Use-cases

    Patented Solutions

    Gain competitive advantage from patented products
  • Scale-at-ease

    Scale at Ease

    Grow at will, expand without worrying about infrastructure
  • Best-Support

    Best Support

    18×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

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