USE CASE

Parallel Ringing

Ensure no calls go missed by parallelly ringing all the agents at the same time.

What is Parallel Ringing?

As the name suggests, parallel ringing or simultaneous ringing enables businesses to automatically redirect incoming calls to all the agents at the same time. This ensures quicker response as the customer will always find an agent to talk to, thereby improving the customer experience. Once an agent answers the call, the other phones will automatically stop ringing. This is beneficial especially for businesses with a customer facing team.

How It Works

1

Customer dials customer facing number

The customer dials the number mentioned on the website/app
2

Exotel triggers parallel ringing

All the agent phones in the parallel ringing list begin to ring
3

One of the agents answers the call

The simultaneous ringing stops once any agent on the list answers the call

Advantages of Parallel Ringing

Automated delivery rescheduling

Quicker response time

Parallel ringing helps cut call queues and call waiting and helps agents in quick resolution of tickets/issues.
Enhanced Customer Experience_1

No busy dial tone for callers

You can be assured the customer will be answered by an agent without waiting in the call queue for a long time.
Missed call services

Never miss an important call

For business owners whose entire business operation depends upon lead conversions through phone communication, parallel ringing enables them to have a control over all the leads.
Don’t miss a single lead

Enhanced customer experience

Your customer can reach you at any time (excluding off hours) and will always find someone to talk to which is good for maintaining the brand value and improves customer experience.
Detailed call analytics

Simplified calling

When a customer calls, all the phones added in the parallel ring group will ring simultaneously until one of the agents answers the call. This is as simple as it can get.

Who can use it?

Any business with a customer facing a team where the customer is looking for a quick response. Industries such as Real Estate, Logistics, E-Commerce, etc. where lead conversion via phone calls is a priority. Emergency services such as ambulance, hospitals, fire stations can benefit from parallel ringing and reduce response time. Companies that require constant customer communication through calls
Brands that have implemented this

Exotel powers Anarock with Parallel Ringing solution

Exotel’s Parallel Ringing feature helps Anarock respond to clients in 30 seconds or lesser.
Moving your business communication to the Cloud

Moving your business communication to the Cloud

Businesses often move to cloud communication system to save on operational costs. However, that is not the only benefit of moving to the cloud. We wrote down the other direct and indirect advantages of moving your business communication to the cloud in this white paper.

Asia’s most innovative companies use Exotel

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Get Rs 1000 worth free call & SMS credits

The Exotel
Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

  • ISO-Certified

    Highly Secure

    ISO 27001:2013 certified information security management system
  • Superior-Quality

    Superior Quality

    Best success rates, voice quality and reduced latency
  • Super-reliability

    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes
  • Patented-Use-cases

    Patented Solutions

    Gain competitive advantage from patented products
  • Scale-at-ease

    Scale at Ease

    Grow at will, expand without worrying about infrastructure
  • Best-Support

    Best Support

    18×7 customer support via phone, email and Twitter

FAQs

How fast can I set up my account?

Usually, account activation takes 30 minutes. Here are the steps to follow -

1. Sign up for a trial
2. Verify your number and the virtual number assigned to your account
3. Complete your KYC

Once your KYC is verified (usually takes 30-45 minutes), you can start making/receiving calls and sending SMSes from your dashboard. 

 

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What are the inbound and outbound call charges?

Call charges for inbound and outbound calls are as follows:

For Indian customers
Pricing starts from**
Single-Leg Call Charges (Same Circle) - INR 0.40/min
Single-Leg Call Charges (Other Circle) -INR 0.75/min
**The prices vary based on volumes of calls. Talk to sales for more or sign up and test our free trial for 15 days

For International customers
Pricing varies on the country you want to make or receive calls from. Contact our international sales for pricing details.

Note: To get a correct price estimation based on your volumes and use case, please contact our sales team.

 

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How does pricing work for the voice calls?

Exotel charges voice calls on a per-leg basis:

1. Inbound Calls - An Inbound call is a single-legged call ~ When a call lands on a customer-facing number, Exotel dials an agent number to connect the customer’s call.

2. Outbound calls - An Outbound call is a double-legged call ~ When an agent calls customer, Exotel first dials agent number and then dials the customer number to connect them over a virtual number.

View call pricing here.

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How long does it take to set up a call management software?

A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Zerodha set up their call management system within 3 hours.

How is a hosted contact centre software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use, broadly through plans that suit business requirements or scale. Enterprises can talk to us (link below) for custom configurations to help large-scale teams engage better, or to support a host of use cases. All you need to get started with cloud telephony is a computer and internet connection.

Contact our enterprise team

Can I remove my business number from Truecaller's Spam list if I sign up for its Verified Business Caller ID?

The Verified Business Caller ID solution is not a spam removal solution rather is a brand

identity solution to ensure better identification, branding, and context to improve calling efficiency. It also helps prevent identity theft by scammers. The overall aim is to improve customer confidence and not to whitelist spam numbers. Crossing the spam threshold that is visible through an additional spam score tag on incoming call screens doesn't limit all the features offered as part of the solution.

 

Talk to an expert

 

How to choose the best OTP service provider in India?

Choosing a reliable OTP service provider in India is the key to implement a robust authentication system. Below are some of the important factors to consider:

1. Delivery and Latency Rates: Always choose a provider that can assure you of better OTP delivery rates and lower latency rates.​

2. Flexible APIs: If you are implementing an OTP authentication system using APIs, then make sure that your OTP service provider’s APIs are flexible and easy to implement in your backend systems.

3. Data Security: Your customers’ data should be your number one priority. Always choose a provider that is ISO certified and exercises enterprise-grade security practices.

4. Scalability: Always choose a provider that can quickly scale up or down according to your business needs.

5. Customer Service: Choose an OTP service provider that values your time and truly cares about your success. Always ask if you are getting timely support in case you run into problems.

What is the UL VNO License and in which circle we have the license?

UL VNO is a Unified License Virtual Network Operator. UL VNO license enables us to offer full fledged telecom services by the network of NSO (Network Service Operator) like Airtel, Tata etc.

We now have an UL VNO license in the Karnataka circle under entity name Veeno Communications Private Limited.

 

Why use an SMS API?

SMS APIs are used to allow web applications to send and receive text messages through logic written for standard web frameworks. In simple words, SMS API helps to send and receive messages from the web using SMS API gateways.

 

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How does SMS API work?

The SMS API is a HTTP based REST API which allows you to trigger SMSes using actions/buttons at your internal application. An SMS API is something like a code that allows communication between one platform to another. Think of it as a friendship between two people, a bond is created and then knowledge or information is shared.

 

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Find out how Exotel can work for you. Set up a call.

We are India & SE Asia's leading cloud telephony & communications operator. Let us show you how!

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