Make International Calls using VoIP

Move your international phone system to the biggest cloud telephony provider in India. Save cost & improve efficiency.

What is VoIP and how can you use it in India?

VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make and receive phone calls over the internet. However, in India, it is illegal to terminate VoIP calls on landline/PSTN phone lines and to use VoIP gateways. The only way to use VoIP in India is via App to App calling, or by using VoIP for international calls.

Top Benefits of Using Automated Calls

Personalize customer communication & automate tasks with Exotel’s smart IVR.

Call Transfers

Transfer calls to the right department/agent within the click of a button.

Conditional call routing

Automatically forward calls based on pre-set conditions.

Auto dialers

Give your agents’ productivity a boost by leveraging automated dialling.
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Visual Call Flow Builder

Intuitive, no-code drag-and-drop builder for creating custom call flows.

Device-Agnostic Solution

Use existing infrastructure – mobile phones, desk phones, or desktops to make and receive calls.

Live Agent Dashboard

Track and monitor agents’ activities in real-time.

Well-Documented APIs

Leverage Exotel’s powerful APIs for powering your calls and SMSes.

International Numbers

Use regional numbers from X+ countries for making and receiving calls.

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Advantages of using Exotel’s VoIP phone system

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Reduced Cost

VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.

No Additional Infrastructure Required

No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.

Simple to Set-Up

You can have your Exotel system up and running in 30 mins. That’s it!

Remote Ready

VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.

Scalable

No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.

Secure

VoIP communication can be encrypted end-to-end, making it secure.

Custom Integrations

Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.

Safeguard Customer Privacy

With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.

Exhaustive Analytics

Get key metrics, understand performance and optimize your operations with Exotel.

Exotel Cloud Telephony Powers Billions of Conversations

All the calls you make when you book your cabs or order food online, all the calls you receive for payment reminders or OTPs, happen over cloud telephony. See how we power millions of conversations every day.

FAQs

How fast can I set up my account?

Usually, account activation takes 30 minutes. Here are the steps to follow -

1. Sign up for a trial
2. Verify your number and the virtual number assigned to your account
3. Complete your KYC

Once your KYC is verified (usually takes 30-45 minutes), you can start making/receiving calls and sending SMSes from your dashboard. 

 

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What are the inbound and outbound call charges?

Call charges for inbound and outbound calls are as follows:

For Indian customers
Pricing starts from**
Single-Leg Call Charges (Same Circle) - INR 0.40/min
Single-Leg Call Charges (Other Circle) -INR 0.75/min
**The prices vary based on volumes of calls. Talk to sales for more or sign up and test our free trial for 15 days

For International customers
Pricing varies on the country you want to make or receive calls from. Contact our international sales for pricing details.

Note: To get a correct price estimation based on your volumes and use case, please contact our sales team.

 

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How does pricing work for the voice calls?

Exotel charges voice calls on a per-leg basis:

1. Inbound Calls - An Inbound call is a single-legged call ~ When a call lands on a customer-facing number, Exotel dials an agent number to connect the customer’s call.

2. Outbound calls - An Outbound call is a double-legged call ~ When an agent calls customer, Exotel first dials agent number and then dials the customer number to connect them over a virtual number.

View call pricing here.

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How long does it take to set up a call management software?

A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Zerodha set up their call management system within 3 hours.

How is a hosted contact centre software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use, broadly through plans that suit business requirements or scale. Enterprises can talk to us (link below) for custom configurations to help large-scale teams engage better, or to support a host of use cases. All you need to get started with cloud telephony is a computer and internet connection.

Contact our enterprise team

Can I remove my business number from Truecaller's Spam list if I sign up for its Verified Business Caller ID?

The Verified Business Caller ID solution is not a spam removal solution rather is a brand

identity solution to ensure better identification, branding, and context to improve calling efficiency. It also helps prevent identity theft by scammers. The overall aim is to improve customer confidence and not to whitelist spam numbers. Crossing the spam threshold that is visible through an additional spam score tag on incoming call screens doesn't limit all the features offered as part of the solution.

 

Talk to an expert

 

How to choose the best OTP service provider in India?

Choosing a reliable OTP service provider in India is the key to implement a robust authentication system. Below are some of the important factors to consider:

1. Delivery and Latency Rates: Always choose a provider that can assure you of better OTP delivery rates and lower latency rates.​

2. Flexible APIs: If you are implementing an OTP authentication system using APIs, then make sure that your OTP service provider’s APIs are flexible and easy to implement in your backend systems.

3. Data Security: Your customers’ data should be your number one priority. Always choose a provider that is ISO certified and exercises enterprise-grade security practices.

4. Scalability: Always choose a provider that can quickly scale up or down according to your business needs.

5. Customer Service: Choose an OTP service provider that values your time and truly cares about your success. Always ask if you are getting timely support in case you run into problems.

What is the UL VNO License and in which circle we have the license?

UL VNO is a Unified License Virtual Network Operator. UL VNO license enables us to offer full fledged telecom services by the network of NSO (Network Service Operator) like Airtel, Tata etc.

We now have an UL VNO license in the Karnataka circle under entity name Veeno Communications Private Limited.

 

Why use an SMS API?

SMS APIs are used to allow web applications to send and receive text messages through logic written for standard web frameworks. In simple words, SMS API helps to send and receive messages from the web using SMS API gateways.

 

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How does SMS API work?

The SMS API is a HTTP based REST API which allows you to trigger SMSes using actions/buttons at your internal application. An SMS API is something like a code that allows communication between one platform to another. Think of it as a friendship between two people, a bond is created and then knowledge or information is shared.

 

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Try Exotel's VOIP Call Center Solution Today!

Asia’s most innovative companies use Exotel

The Exotel
Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

  • ISO-Certified

    Highly Secure

    ISO 27001:2013 certified information security management system
  • Superior-Quality

    Superior Quality

    Best success rates, voice quality and reduced latency
  • Super-reliability

    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes
  • Patented-Use-cases

    Patented Solutions

    Gain competitive advantage from patented products
  • Scale-at-ease

    Scale at Ease

    Grow at will, expand without worrying about infrastructure
  • Best-Support

    Best Support

    18×7 customer support via phone, email and Twitter

Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk about the various options businesses are faced when they consider using cloud telephony for their business.

Find out how Exotel can work for you. Set up a call.

We are India & SE Asia's leading cloud telephony & communications operator. Let us show you how!

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